FAQ

What should I tip my movers?
Tipping is a personal preference. Our movers are always very appreciative of any tip they receive.


What types of moving services do you provide?
Cecil Movers provides a variety of services including packing our customer’s belongings, the relocation of specialty items such as safes, pianos, vending machines and office equipment, and full-service household and office moves.


What does your packing services entail?
Our packing services gives you 3 packers/movers to cautiously and timely pack all your household items. Customers can provide their own material, or we can bring what is needed for the job for an additional fee.


Why do I need to hire a professional moving company?
Hiring a professional moving company is beneficial for so many reasons. Professional movers are less likely to damage any of your belongings but if they do, you have peace of mind knowing that they are fully insured. Movers can get the job done much quicker because they are experienced and know exactly what to do. Moving can be a very stressful time. Hiring professional movers can alleviate most of that stress by knowing that your belongings are in the strong, capable, professional hands with Cecil Movers.


What sets you apart from other moving companies?
The biggest thing that sets us apart from other companies is our experience. There is a high turnover rate within the moving industry. It’s a hard job and it can be much more difficult than some people realize. We are still a newer company but every single one of our movers have at least 10 years’ experience and have been with our company since we started in August of 2019. The owner, Josh, has been moving furniture for well over 20 years. Another thing that sets us apart from other companies is our customer service. We strive to make sure our customer’s needs are met on every single job. We listen to what they need, follow through with what we say we will do, and we do so in a timely manner. Our customer’s happiness is always our main priority.


Why should I trust you with my belongings?
At Cecil Movers we strive for excellence. In order to achieve that every time, we have highly experienced and professional movers. Every member of our crew has a background check on file. You can also breath easy when we are on the job knowing that we are fully insured. There isn’t a single mover on our payroll that I wouldn’t trust fully to move me if needed.


What areas do you serve?
We are licensed to serve all of Kentucky.


How far are you willing to travel?
We are willing to travel to where the work needs to be done, as long as it is within the state of Kentucky. There may need to be added travel time to some jobs, depending upon the distance but that is always discussed with our customers beforehand.


How far in advance do I need to book movers?
During our peak times (March through October) we do tend to fully book about 1-2 weeks in advance. During our slower time (November through February) we generally have availability up to 4 weeks out. Saturdays are always the first days to fill in on the calendar no matter the time period. We always tell our customers to book as soon as possible with their preferred date and then if rescheduling needs to happen, we can always take care of that.


Do you offer on-site, in-person estimates?
Yes! In fact, we do encourage all our customers to take full advantage of our free in-person estimates. Having an on-site estimate allows for us to give our customer a much more accurate quote for budgeting purposes, allows us to see what we will be working with so we can be better prepared for your move.


What hidden fees/costs can I expect?
At Cecil Movers we pride ourselves on not having any hidden fees. We charge by the hour, and we only have one additional fee. We add a minimum of 1 hour travel time to all jobs. If there is a greater distance from our location to your location, we may have to adjust the travel time to cover that. But that is always discussed with the customer before the day of the move. We do not add a fuel surcharge, an equipment charge, a mileage charge, or any other hidden charges.


Do you require a deposit when booking your services?
No, we do not require a deposit to book. At Cecil Movers we do not feel it is necessary for a customer to give us money in order to insure that we show up. There are so many factors involved in our daily lives. Sometimes moves have to be rescheduled due to construction delays, banking delays, closing dates changing, or just a personal issue. We strive to provide excellent customer service and will do everything we can to reschedule your move.


Can you handle overly large or heavy items?
At Cecil Movers we like to say, “we specialize in all things heavy”. We’ve moved everything from a 1,000-pound gun safe to a 1,400-pound wood planer, a 9-foot-long piece of printing equipment to a 1,400-pound marble-top table. We haven’t had an item that’s been too heavy, to large, or too delicate for us to move.


What else do I need to know when looking for a moving company?
We encourage our customers to call around and get quotes from other companies. Personally, we wouldn’t hire the first company we called. Compare rates, reviews, and their customer service. When calling other companies please ask about their insurance, ask about ALL their fees, ask what is included in the hourly rate. Many have hidden fees and do not disclose those until the end of the move.